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IT SERVICES & SUPPORT

Skilled Technicians

Our technicians’ extensive backgrounds each include over a decade of performing Computer Network Defense for the U.S. Government, Department of Defense, and various military organizations. They hone their skillsets by competing in contests at major security conferences such as DEFCON and ToorCon.

Proactive Support

Unlike most major IT Service Providers, we don’t just focus on problems when you need us. We monitor your systems for potential errors and faults in attempts to fix the problems before they interrupt your organization’s IT performance. We want to assist you in improving your architecture, not just maintain it.

When we needed help establishing a secure video-streaming platform, we didn't even know where to begin. Thank goodness we called Black Sails – they held our hand every step of the way, and the new platform is so easy to use.
Melanie Cooper
Cooper Bold Interactive
To include, but not limited to:

High Performance Computing

We are partnered with leaders in the High Performance Computing community to be able to provide GPU accelerated applications such as Suricata (Firewalls), OmniSci(Databases), and Machine-Learning.

Cloud Service Management

Do you have a cloud infrastructure? We have the ability to manage your Office 365, GSuite, AWS, or other services which you have hosted in the cloud.

Technical Support

We are available for technical support issues either via phone (8 am – 6 pm Pacific) or a ticket can be submitted to our help desk via portal or email. We do our best to support you remotely if we can. If an on-site visit is required (following a remote support session) there is no additional fee for coming onsite.

Tech Refresh

Bring your organization’s IT Infrastructure up to speed by modernizing equipment and having full documentation of your system. Updated hardware and documentation allow for quicker diagnosis and solutions of problems, easy management of changes required, and helps increase the longevity and usage of your investment in your IT system.

Security Assessments and Evaluations

Cybersecurity assessments and evaluations give you a report into your infrastructure to help identify gaps in the security of your information. What we do is NOT an audit; it helps you bolster your defense and help prove to insurance providers and company evaluators that you are fulfilling your due-diligence to follow the guidelines of regulations such as HIPAA and the CCPA.

Consulting and Projects

Need a hand with implementing a new technology or process? Our consulting services are project based and allow us to help you with major changes to your system. It is an hourly based fee. If you are a client of our full managed service suite, then there is a discount of 35%.

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